Refunds and Exchanges

Policies and procedures for requesting a refund or exchanging courses.

Table of Contents

1. DCIE Refund Policy
2. Requesting a Refund
3. Requesting an Exchange (Drop/Add)
4. Cancellations

DCIE Refund & Exchange Policy

Refund and exchange eligibility at DCIE is determined by the date you make your refund request relative to the start date of the course/certificate program. You are entitled to a 100% refund of the cost of tuition 8 days prior to course start date. You are entitled to a 75% refund between 4 and 7 days before the course start date.  You are no longer eligible for a refund, if the written request is submitted to your program office less than 3 days (72 hours) before the course start date.

¹ Start date is defined as 12:00 am midnight on the day the course begins, not the time at which it starts during the day.

Certificate Programs

Certificate programs operate as a single course with regards to the refund policy, where your refund policy start date is the start date of the first course in the program.  You cannot receive a refund for subsequent courses in a certificate program after starting the first course.

Partial Payments & Payment Plans

If you choose to cancel your enrollment between 4 and 7 days prior to the course start date, you will be entitled to an 75% refund of the tuition. If you have made only a partial payment or deposit on a payment plan, it is important to note that in many cases you will receive less than 75% of your deposit payment.  The 75% refund is based on the cost of tuition, and leaves you will be responsible for the 25% of the tuition balance, plus any non-refundable processing fees. If your deposit or partial payment amounts to 25% of the total cost of tuition, you will not receive a refund, and you are no longer responsible for the remaining 75% due on your payment plan.

Fees & Memberships

All fees and memberships are non-refundable unless related to cancelled courses (see below).

Cancelled Courses

The University reserves the right to cancel or reschedule any program with insufficient enrollment or for reasons beyond our control. In any such cases, a full refund of fees and deposits will be made. Before a refund can be issued, verification of your payment, confirmation of the pertaining records and administrative review and approval must be completed. While we will expedite your refund request, please allow approximately 21 business days for processing.

Requesting a Refund

If you paid with a credit card you can request a refund through our system by following these steps.  If you paid with a payment plan, you will need to contact our office to request a refund. While we will expedite your refund request, please allow a minimum of 45 days for processing.

1. In order to request a refund, use the Drop Course button¹
2. The next screen will present you with an option to Add a New Course or Request a Refund.
3. When you click on the Request a Refund option, you will be informed how much of a refund you are eligible for, based on the DCIE Refund Policy, and asked to confirm your request.
4. Your request will need to be approved by the program director (who will be automatically notified of your request) and will be disbursed by University of Miami in 6-8 weeks.

If you wish to cancel your refund request, you can use the "Cancel" link that will display in the status message.

Please note: If you cancel a refund request and make a new request, the refund amount will be based on the new request date and may differ from your original request.

Still not sure?  Contact our office any time (8:30 a.m. - 5:00 p.m. EST) at 305-284-4000 or fill out our Contact Form

Refunds of Payment Plans or Partial Payments

If you have made a deposit on a payment plan, or a partial payment, but have not paid the full balance of the course, your refund will consist of any additional money you have paid beyond the non-refundable amount.

For example, if you are due a 75% refund, but have not fully paid, you will be refunded any money you have paid after subtracting 25% of the full price of the course/certificate.  This may be much less than 75% of the money you have paid so far, as the deposit represents just a fraction of the full price of the course.

Requesting an Exchange (Drop/Add)

If you would like to exchange a course you have purchased for another course (or another section of the same course), you can request an exchange from your account page by clicking the Drop Course button.  Before making your request, we advise that you add the new course to your account as well as this will be necessary later on and doing so beforehand will make the process smoother.

Clicking the Drop Course button will give you present you with a choice of adding a new course or requesting a refund.  If you select "Add a new Course" you will be presented with a list of courses in your account that are available for transfer.

A course must have the same 3-digit department code as the course you are dropping to qualify for an exchange.

If you don't see any courses, there is a search box available for you to find a new course to add to your account.  At this point you can choose "Drop" from your dashboard and start over.

Select a course or courses for transfer using the green "+" button.  Once you are satisfied with the courses selected, press the green "Request Add/Drop" button to submit your request.  You also have a box to include any relevant comments.

You will receive an email notification when your request is approved.

Cancelled Courses

The University reserves the right to cancel or reschedule any program with insufficient enrollment or for reasons beyond our control. In any such cases, a full refund of fees and deposits will be made. Before a refund can be issued, verification of your payment, confirmation of the pertaining records and administrative review and approval must be completed.

While we will expedite your refund request, please allow a minimum of 45 days for processing.