Rights & Policies
DCIE Refund & Exchange Policy
Refund and exchange eligibility at DCIE is determined by the date you make your refund request relative to the start date of the course/certificate program. You are entitled to a 100% refund of the cost of tuition 8 days prior to course start date. You are entitled to a 75% refund between 4 and 7 days before the course start date. You are no longer eligible for a refund, if the written request is submitted to your program office less than 3 days (72 hours) before the course start date.
| Cancellation requests received more than 8 days prior to course start date1 |
|
100% Refund |
| Cancellation requests received between 4 and 7 days of the course start date |
|
75% Refund |
| Cancellation requests received less than 3 days (72 hours) before the course start date |
|
No Refund |
1 Start date is defined as 12:00 am midnight on the day the course begins, not the time at which it starts during the day.
Certificate Programs
Certificate programs operate as a single course with regards to the refund policy, where your refund policy start date is the start date of the first course in the program. You cannot receive a refund for subsequent courses in a certificate program after starting the first course.
Partial Payments & Payment Plans
If you choose to cancel your enrollment between 4 and 7 days prior to the course start date, you will be entitled to an 75% refund of the tuition. If you have made only a partial payment or deposit on a payment plan, it is important to note that in many cases you will receive less than 75% of your deposit payment. The 75% refund is based on the cost of tuition, and leaves you will be responsible for the 25% of the tuition balance, plus any non-refundable processing fees. If your deposit or partial payment amounts to 25% of the total cost of tuition, you will not receive a refund, and you are no longer responsible for the remaining 75% due on your payment plan.
Fees & Memberships
All fees and memberships are non-refundable unless related to canceled courses (see below).
Canceled Courses
The University reserves the right to cancel or reschedule any program with insufficient enrollment or for reasons beyond our control. In any such cases, a full refund of fees and deposits will be made. Before a refund can be issued, verification of your payment, confirmation of the pertaining records and administrative review and approval must be completed. While we will expedite your refund request, please allow a minimum of 45 days for processing.
Information We Collect
When visiting our website, some information is collected electronically or by technology. For example, when accessing the Internet, each computer is assigned a unique identifier called an IP address that identifies where information is coming from or where information should be sent. Along with your IP address, we collect information regarding which pages you visit on our site, from which page you came to our site, and the software you use to visit our site and its configuration. We use your IP address to help diagnose problems with our server, and to administer our website. When you use any shopping cart functions that may be included on our website, your IP address is used to help identify you and your shopping cart and to gather broad demographic information. None of that information is associated with you as an individual.
Our website also uses cookies to deliver content specific to your interests. A cookie is a collection of information stored on your computer that usually includes a username and the current date and time or other user specific information that helps us tailor our website to your interests. Your web browser (Netscape, Explorer, etc) allows you to be warned when cookies are being placed on your computer or to refuse all cookies. However, not accepting or disabling cookies from our website may prevent you from accessing certain parts of our website.
Information You Provide
In addition to information collected by technology, some parts of our website may ask you to provide personal information. You will know when you are sharing personal information with us because you will need to send a message, fill out a form or application or answer questions, and then agree to provide this information to us. If you choose to share personal information with us, we will use the information only for the purposes you have authorized.
Our site uses online surveys to ask you for information and/or forms for you to request information, products, and services. These online surveys or forms may ask you to provide personal information like contact information (e.g., home or e-mail addresses or phone numbers), unique identifiers (e.g., UM IDs, Social Security numbers), and financial information (e.g., account or credit card numbers). Contact information from these forms is used to respond to requests for information, send orders to you, or to contact you when necessary or requested. You may opt-out of receiving future mailings (see the Choice/Opt-out section below). Financial information that is collected is used to bill you for products and services you have requested. Unique identifiers (such as Social Security numbers) are collected from website visitors to verify your identity and for use as account numbers in our record system.
Some of the information we collect or that you provide may be saved for a designated or indefinite period of time, but we will not disclose the information to third parties or government agencies, unless required to do so by state or federal law, in support of University sponsored programs or activities, or to protect the integrity, safety, and security of our website (see below for information about how to update or remove your information).
EEO Policy
It is the policy of the University of Miami that no person within the jurisdiction thereof shall, on the basis of race, religion, color, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination or harassment (including all forms of sexual harassment and sexual violence) under any program or activity of the University, regardless of whether such program or activity occurs on-campus or off-campus.
Links Contained on Our Website
This site contains links to other non-University of Miami sites. The University of Miami is not responsible for the privacy practices and/or the content of such websites. Please be sure to check the individual privacy policies of those sites. The University of Miami is also not responsible for the privacy practices and/or content of the University of Miami's business partners and/or their websites, even if the University of Miami's brand appears on their page. The University of Miami is not responsible for any information collected by such websites.
Public Forums
This site may make forums, message boards, and/or news groups available to you. Please remember that any information that is disclosed by you or others in these areas is not private and becomes public information. You should exercise caution when deciding to disclose your personal information in these or other similar areas of our website.
Children's Guidelines
The University of Miami does not knowingly collect online contact information from children under 13 years of age without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and/or participation in the activity. In the absence of prior parental consent, online information will only be used to respond directly to the child's request. Such information will not be used for other purposes without prior parental consent. We do not distribute to third parties any personally identifiable information with out prior parental consent. We do not give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent. We do not offer special games, prizes or other activities, to entice users to divulge more information than is needed to participate in the activity. We will, however, provide personal information collected about children if required by law, for example, to comply with a court order or a subpoena, or to protect the integrity, safety and security of our website.
Choice/Opt-Out
Our site provides you the opportunity to opt out of receiving communications from us when we have requested information about you.
This site gives you the following options for removing your information from our database in order to avoid receiving future communications or to no longer receive our service:
1. Send e-mail to continue@miami.edu
2. Call 305-284-4000
Correct/Update
This site gives you the following options for changing and modifying information previously provided:
1. Send e-mail to continue@miami.edu
2. Visit http://continue.miami.edu/en/login.aspx
Copyright Notice
Copyright 2005-2011, University of Miami Division of Continuing and International Education. All rights reserved. You may print, reproduce, retrieve, or use the information and images contained in these University of Miami web pages for non-commercial, personal, or educational purposes only, provided that you (1) do not modify such information and (2) include both this notice and any copyright notice originally included with such information. If material is used for other purposes, you must obtain permission from the University of Miami to use the copyrighted material prior to its use.
The University of Miami is not responsible for the content of any personal web page, including both the content itself as well as material accessed via links from the personal web pages. However, the University reserves the right to remove any page on its servers of which it becomes aware that does not observe the restrictions or provision of the University's Computer Use Policy (A040, A045, A046).
Click here for more information regarding the University of Miami's Policies Relating to Web Page Content
How to Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact the University of Miami Division of Continuing & International Education at continue@miami.edu or 305-284-4000.
